Terms of Service

Last Updated: December 20, 2025

Welcome to Welisen Logistics services. Please read the following Terms of Service ("Terms") carefully. By using our services, you agree to be bound by these Terms.

1. Service Description

1.1 Service Scope

Welisen Logistics provides the following services:

International express services (via DHL, FedEx, UPS, etc.)
Parcel receiving and forwarding services
Customs clearance assistance services
Logistics tracking services

1.2 Service Areas

Our services cover over 220 countries and regions worldwide. Specific deliverable areas are subject to actual query results.

2. User Responsibilities

2.1 Account Security

You are responsible for keeping your account information and password secure.
You are responsible for all activities under your account.
Notify us immediately if you discover any account anomalies.

2.2 Information Accuracy

You guarantee that the following information provided is true, accurate, and complete:

Sender and recipient information
Parcel content description and declared value
Contact information

2.3 Prohibited Items

You must not ship the following items:

Flammable, explosive, or corrosive items
Drugs and controlled substances
Weapons and ammunition
Counterfeit or pirated goods
Live animals and plants
Items prohibited for import/export by the laws of any country

Violation of prohibited items regulations may result in parcel seizure, fines, or legal action.

3. Shipping Fees and Payment

3.1 Shipping Fee Calculation

Shipping fees are calculated based on the actual weight or volumetric weight of the parcel (whichever is greater).
Volumetric weight formula: Length × Width × Height (cm) ÷ 5000
Additional fees may apply for remote areas.

3.2 Payment Methods

We accept the following payment methods:

WeChat Pay
Alipay
Bank Transfer
Account Balance

3.3 Invoices

If you require an invoice, please leave a note when placing your order or contact customer service.

4. Transit Time

4.1 Transit Time Information

Estimated transit times are for reference only and do not constitute a promise.
Actual transit times are affected by factors such as customs clearance, weather, and holidays.
Delays may occur during peak periods (e.g., Double 11, Christmas).

4.2 Delay Handling

We are not liable for delays caused by force majeure but will actively assist in handling the situation.

5. Parcel Insurance

5.1 Basic Coverage

All parcels are covered by basic insurance by default, with a maximum compensation limit of 3 times the shipping fee.

5.2 Additional Insurance

It is recommended to purchase additional insurance for valuable items:

Premium: 3% of the declared value
Maximum compensation: Declared value

5.3 Claim Conditions

Parcel lost or severely damaged
Claim must be filed within 48 hours of delivery
Relevant supporting documents must be provided

6. Customs Clearance Responsibility

6.1 Customs Duties

Import duties are the responsibility of the recipient.
We can assist in estimating duties, but the final amount is determined by customs.

6.2 Customs Clearance Delays

We are not responsible for customs clearance delays caused by:

Inaccurate declaration information
Recipient's failure to provide required customs documents
Changes in customs policies

7. Disclaimer

We are not liable in the following situations:

Issues caused by incorrect information you provided
Seizure due to prohibited items
Force majeure events (war, natural disasters, pandemics, etc.)
Delivery failure due to recipient-related reasons

8. Dispute Resolution

8.1 Negotiation

In case of disputes, both parties should first attempt to resolve them through friendly negotiation.

8.2 Governing Law

These Terms are governed by the laws of the People's Republic of China. Disputes shall be under the jurisdiction of the People's Court where Welisen Logistics is located.

9. Terms Modification

We reserve the right to modify these Terms at any time. Modified Terms will be published on the website. Continued use of the services constitutes acceptance of the modified Terms.

10. Contact Information

If you have any questions, please contact us:

Customer Service Email: yuan@welisen.com
Customer Service Phone: +86 132 2639 0888
Business Hours: Monday to Saturday, 9:00-18:00

Thank you for choosing Welisen Logistics!