Privacy Policy

Last Updated: February 21, 2025

Welisen Logistics (hereinafter referred to as "we" or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information Collection

1.1 Information You Provide

When you use our services, we may collect the following information:

Personal Identification: Name, phone number, email address
Shipping Address: Country, state/province, city, detailed address, postal code
Package Information: Package description, weight, dimensions, declared value
Payment Information: Payment methods, transaction records

1.2 Automatically Collected Information

Device information (device type, operating system, browser type)
IP address and geolocation data
Website access logs and usage data

2. Use of Information

We use collected information to:

Provide Logistics Services: Process your shipments, arrange pickup and delivery
Customer Service: Respond to your inquiries and complaints
Service Improvement: Analyze usage data to optimize our services
Security: Prevent fraud and protect account security
Legal Compliance: Comply with customs declarations and other legal requirements

3. Information Sharing

We may share your information in the following circumstances:

Logistics Partners: Share necessary shipping information with carriers such as DHL, FedEx, UPS
Customs Authorities: Provide customs clearance information as required by law
Payment Processors: Process payment transactions
Legal Requirements: Respond to court orders or lawful government requests

We do not sell your personal information to third parties.

4. Information Security

We implement various security measures to protect your information:

SSL/TLS encrypted transmission
Encrypted data storage
Access control management
Regular security audits

5. Cookie Usage

We use cookies and similar technologies to:

Remember your login status
Save your preferences
Analyze website traffic

You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access: View personal information we hold about you
Correction: Update inaccurate information
Deletion: Request deletion of your information in accordance with applicable laws
Export: Obtain a copy of your data
Account Deletion: You may delete (deactivate) your account at any time through the app or website settings

7. Account Deletion

You may choose to delete your account at any time. After account deletion:

Your account will be permanently deactivated and you will no longer be able to log in
Your personal identification information (username, email, phone number) will be anonymized
Order records associated with your account will be retained for the legally required period (typically 3 years) and then deleted
Account balance and unused coupons will be forfeited; please handle them before deleting your account
This action is irreversible and your account cannot be recovered

How to Delete Your Account:

Log in to your account
Go to "Profile Settings"
Tap "Delete Account"
Enter your current password to verify your identity
Confirm deletion

You may also contact customer service to request account deletion.

8. Data Retention

We retain your information for the duration necessary to provide services, or longer as required by law. Shipping records are typically retained for 3 years to meet customs and tax requirements.

9. Children Protection

Our services are not intended for individuals under 18 years of age. If we discover that we have collected information from a minor, we will promptly delete it.

10. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated through website announcements or email notifications.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: yuan@welisen.com
Phone: +86 132 2639 0888
Address: No. 107 Fuqiang Road, Jiangcheng District, Yangjiang City, Guangdong Province, China

Thank you for trusting Welisen Logistics!